{"id":11318,"date":"2023-04-20T20:10:09","date_gmt":"2023-04-20T20:10:09","guid":{"rendered":"https:\/\/summitinterconnect.ca\/faq-sur-le-portail-client\/"},"modified":"2025-03-11T00:40:16","modified_gmt":"2025-03-11T00:40:16","slug":"customer-portal-faqs","status":"publish","type":"page","link":"https:\/\/summitinterconnect.ca\/fr\/customer-portal-faqs\/","title":{"rendered":"FAQ sur le portail client"},"content":{"rendered":"\n<section class=\"page-form --alt\">\n    <div class=\"page-form__top\">\n        <div class=\"page-form__top-inner block-width\">\n            <h1 class=\"page-form__title page-title\">FAQ sur le portail client<\/h1>\n                            <p class=\"page-form__description body-font--inv\">Nous vous remercions de l'int\u00e9r\u00eat que vous portez au portail client de Summit. Ce nouvel outil permet aux ing\u00e9nieurs et aux acheteurs de savoir plus rapidement et plus facilement o\u00f9 se trouvent exactement leurs circuits imprim\u00e9s dans le processus de fabrication. La mise en ligne de ces informations am\u00e9liore encore le service client de Summit en permettant un acc\u00e8s aux informations de commande \u00e0 tout moment. Vous trouverez ci-dessous les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es.     <\/p>\n                        <svg class=\"page-form__bg\" viewBox=\"0 0 582 276\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M489.378 207.588C487.332 207.588 485.422 208.133 483.649 209.088L473.283 198.176C472.601 197.494 471.783 197.222 470.965 197.222H413.134C411.77 192.312 407.133 188.629 401.813 188.629C395.267 188.629 389.947 193.948 389.947 200.495C389.947 207.042 395.267 212.361 401.813 212.361C407.133 212.361 411.77 208.679 413.134 203.769H469.601L479.148 213.725C478.194 215.362 477.648 217.408 477.648 219.454C477.648 226.001 482.967 231.32 489.514 231.32C496.061 231.32 501.38 226.001 501.38 219.454C501.38 212.907 495.925 207.588 489.378 207.588ZM401.813 205.542C398.949 205.542 396.494 203.223 396.494 200.222C396.494 197.222 398.813 194.903 401.813 194.903C404.678 194.903 407.133 197.222 407.133 200.222C407.133 203.223 404.678 205.542 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allow-top-navigation-by-user-activation allow-popups allow-same-origin\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n    <\/div>\n<\/section>\n<section class=\"wysiwyg-block\">\n    <div class=\"wysiwyg-block__inner block-width-l\">\n        <p><strong>Comment r\u00e9initialiser votre mot de passe<\/strong><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/app.tango.us\/app\/embed\/4be36ade-0146-4628-a315-721c9449dc46?iframe=true\" sandbox=\"allow-scripts allow-top-navigation-by-user-activation allow-popups allow-same-origin\" security=\"restricted\" title=\"R\u00e9initialiser votre mot de passe\" width=\"100%\" height=\"600 px\" referrerpolicy=\"strict-origin-when-cross-origin\" frameborder=\"0\" webkitallowfullscreen=\"webkitallowfullscreen\" mozallowfullscreen=\"mozallowfullscreen\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n    <\/div>\n<\/section>\n<section class=\"wysiwyg-block\">\n    <div class=\"wysiwyg-block__inner block-width-l\">\n        <p><strong>Comment r\u00e9initialiser votre mot de passe \u00e0 partir de la connexion<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"R\u00e9initialisez votre mot de passe depuis la connexion\" src=\"https:\/\/app.tango.us\/app\/embed\/d8169653-4a64-48d2-86aa-5202af6282dc?iframe=true\" width=\"100%\" height=\"600 px\" frameborder=\"0\" sandbox=\"allow-scripts allow-top-navigation-by-user-activation allow-popups allow-same-origin\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n    <\/div>\n<\/section>\n<section class=\"wysiwyg-block\">\n    <div class=\"wysiwyg-block__inner block-width-l\">\n        <p><strong>Comment inviter un co\u00e9quipier sur le portail<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Inviter un co\u00e9quipier sur le portail\" src=\"https:\/\/app.tango.us\/app\/embed\/c6617b06-392e-485c-8b3e-587f6688a288?iframe=true\" width=\"100%\" height=\"600 px\" frameborder=\"0\" sandbox=\"allow-scripts allow-top-navigation-by-user-activation allow-popups allow-same-origin\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n    <\/div>\n<\/section>\n<section class=\"wysiwyg-block\">\n    <div class=\"wysiwyg-block__inner block-width-l\">\n        <p>Comment supprimer un fichier<\/p>\n<p><iframe loading=\"lazy\" title=\"Supprimer un fichier\" src=\"https:\/\/app.tango.us\/app\/embed\/e98561d7-0543-4302-968c-138d25ee20c4?iframe=true\" width=\"100%\" height=\"600 px\" frameborder=\"0\" sandbox=\"allow-scripts allow-top-navigation-by-user-activation allow-popups allow-same-origin\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n    <\/div>\n<\/section>\n<section class=\"wysiwyg-block\">\n    <div class=\"wysiwyg-block__inner block-width-l\">\n        <p><strong>Comment t\u00e9l\u00e9charger un fichier \u00e0 partir d'une commande<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"T\u00e9l\u00e9charger un fichier \u00e0 partir d'une commande\" 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